If I don't like the Krawler, can I return it? You may return the Krawler within 30 days of the delivery date if you are not completely satisfied with it. You must pay the cost of shipping the Krawler back to KidStrong, but KidStrong will refund the money you originally paid for it.
I noticed a defect in my Krawler after I started using it, can I receive a replacement? KidStrong stands behind its products and will pay (including shipping costs) to replace any parts or full systems that have known product defects. Please note that this does not include normal wear and tear or damage to the product as a result of misuse.
What if I noticed that the product was damaged during delivery? If your KidStrong Krawler is damaged upon delivery, you must document this by sending pictures of the damage to shop@kidstrong.com immediately. If we receive documentation within 3 business days of the delivery date, Shop KidStrong will file a claim with the shipping carrier and pay to have the Krawler replaced at no cost to you.