KidStrong Equipment now available to MEMBERS ONLY!

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KidStrong Equipment FAQ

GENERAL

KidStrong develops proven, science-based, curriculum and equipment to help kids achieve developmental milestones faster and win at life! The KidStrong Equipment team works closely with the same coaches and trainers that produce curriculum for our training centers to thoughtfully select safe, kid-focused equipment for your superhero to use in the home!

Each of the equipment items KidStrong offers has been carefully selected to help children achieve coordination, strength & power, and endurance milestones faster! Our online store even groups products according to these developmental milestones so that parents can select items that are most beneficial to their children…and if parents still have questions about which equipment can accelerate specific developmental goals our highly trained coaches (who know your child personally) are another great resource!

Safety is a top priority in all that we do and the equipment items offered for use in the home are tested extensively in KidStrong centers as well as the homes of KidStrong employees with our own children prior to offering for sale.

ORDERS

In-stock small parcel items typically ship the same day if ordered before 3pm ET. You can refer to your confirmation email to view the estimated delivery timeframe for your order.

Within hours of your purchase being shipped, you will receive a shipment confirmation email which contains tracking information for the item(s) included in your order. In addition to the shipment confirmation email, order tracking information can also be found via our KidStrong Order Management Portal.

In order for us to provide the best customer experience and the most efficient equipment delivery possible all equipment purchases are delivered direct to the home and returns processed via our KidStrong Order Management Portal are returned to one of our distribution centers.

RETURNS/REFUNDS/ORDER CANCELLATIONS

You may return or exchange an unused item in new condition within 30 days of delivery. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange. Please use the KidStrong Order Management Portal to generate and print your return authorization. Please allow up to 15 business days for your return or exchange to be processed and in most cases, your refund will automatically go back to the original form of payment used for the purchase.

Please allow up to 15 business days for your return or exchange to be processed. In most cases, your refund will automatically go back to the original form of payment used for the purchase.